General FAQ's

Frequently Asked Questions

Why do you need to know my location for set-up? 
This enables us to select your WiFi for setting up the hub so all you need to do is add your WiFi password.


What's the Sentai Connect skill?
This is a back end skill that you need for Sentai to work properly. You need to activate this skill after signing up for a Sentai account using the Sentai companion app.


What's the Sentai button skill?
This skill is for enabling all of the many Sentai voice features such as medication reminders, a wake-up greeting and mealtime reminders.


Why do I need to link to skills?
Account linking enables you to connect your Amazon identity with your Sentai identity and use Alexa voice services for Sentai features.


How do I link to skills?
Follow the guidance in the set-up section and link to Sentai skills when completing the Sentai set-up journey. Please note this will launch the Alexa app twice to complete the account linking for both skills.


Why do I need to link to a Routine?
To ensure Sentai activates when you click your clicker and prevents you needing to always remember to say "Alexa, open Sentai button".

How do I link to a Routine?
Follow the guidance in the set-up section and enable the Sentai routine when completing the Sentai set-up journey.


What's the Sentai clicker?
The Sentai clicker activates Sentai and is small enough to carry around wherever you are in the house and also use for emergencies. When it is clicked you will not get a notification via the companion App, however, you will see that it is been clicked in the Activity feed Done and All sections.

What's the Sentai sensor?
The sensor is ideally installed in your bedroom and is making sure you are up and about for the day, knows when you go to bed and keeps you safe at night.

What's the Sentai hub?
The hub is helping your information be used for all the Sentai features, e.g. it remembers when to remind you about taking your medication. It can be plugged in somewhere out of sight as you don't need to do anything with it once set up. It needs to be near-ish to your WiFi router. Range of the hub signal for the sensor and clicker is suitable for reasonably sized home.


How do I set up my Sentai clicker, sensor and hub?
Follow the guidance in the set-up section and activate the Sentai devices when completing the Sentai set-up journey.


How do I link my relatives and/or carers to my account so they can see my activity feed in their mobile app?
Select "Link others" at the bottom of the screen and follow the steps to message or share the Sentai link with people you want to connect with. Please do this each time you would like to link someone. The link created is unique and can only be used for one person to connect.


Will I need to access the main Sentai users account on the mobile app after the initial set-up?
Yes, this is where you will always need to access to link more relatives or carers. However, you don't need to log in here to add, amend or delete medications or wake up and bedtimes.


How do I set up a second Alexa device?
You need to create a second routine to enable Sentai through your second Alexa device. The options you need to select are: 

Name: Sentai button 2
When: Sentai Button is pressed
Any time
Action: Alexa, open Sentai button
From: name of your second device




What should I do if I am using an iPhone with iOS 15 and cannot click on the link in the email to verify my account?
Go to Setting, select Safari and disable the option for Safari suggestions

How do I lower the keyboard on my mobile device when using the companion App?
If you can't see a down arrow on the keyboard to lower it please select Return on the keyboard, this will lower it. 


How do I cancel my subscription if circumstances change?
Select Help on our website and provide your details and nature of your request.


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